Q Services Holdings Limited 澳洲 Café 简单培训资料(中英文版)

一、Café 的日常运营模块
- ☕ **咖啡制作**:了解 Espresso、Latte、Cappuccino、Flat White，掌握打奶泡与拉花技巧 - **⻝品准备**:掌握点心(Croissant、Banana Bread)与轻⻝加热陈列流程
- **收银系统**:熟悉 POS 操作，如 Square 系统、支付与退款流程
- **卫生与安全**:执行每日清洁、⻝品保存、垃圾分类等操作流程
- **顾客服务**:使用基本英文问候语、点单推荐语、处理客诉能力
- **库存管理**:定期盘点咖啡豆、奶品、包材，掌握订货技巧

☕ 二、常⻅咖啡饮品种类
- **Espresso**:纯浓缩，咖啡基础
- **Latte**:1/3 咖啡 + 2/3 牛奶 + 少奶泡，口感柔和 - **Cappuccino**:等量咖啡/牛奶/奶泡，表面撒肉桂粉 - **Flat White**:少奶泡，澳洲经典绵滑口感
- **Mocha**:加巧克力酱，略甜
- **Long Black**:热水加浓缩，⻛味比美式浓

三、主要设备
- 咖啡机(意式浓缩)
- 磨豆机(研磨新鲜豆)
- 蒸汽棒(打奶泡)
- 烤箱(加热点心)
- POS 收银系统(订单/支付)

四、基础英语用语
- “Hi, how are you today?”
- “What can I get for you?”
- “Would you like milk with that?” - “That will be $5.50.”
- “Thanks, see you next time!”

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五、开关店流程

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✅ 开店前**

- 打开设备、电源
- 准备牛奶、杯具、⻝品 - 检查库存与系统运行

❌ 关店时**
- 清洗设备、封存⻝材 - 打扫卫生、垃圾处理 - 断电关水、检查⻔锁

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☕ Q Services Holdings Limited
Australian Café Basic Training Guide (English)

1. Daily Operation Modules
- ☕ **Coffee Making**: Espresso, Latte, Cappuccino, Flat White – milk steaming and latte art
- **Food Prep**: Heating and displaying bakery items (croissants, banana bread)
- **POS System**: Using Square for pricing, payments, and refunds
- **Hygiene & Safety**: Daily clean-up, food storage, waste disposal
- **Customer Service**: Using basic English to greet, recommend, handle complaints
- **Stock Management**: Tracking beans, milk, packaging; ordering supplies

☕ 2. Common Coffee Types
- **Espresso** – Strong base
- **Latte** – Smooth with milk
- **Cappuccino** – Topped with cinnamon - **Flat White** – Australian smooth
- **Mocha** – With chocolate flavor
- **Long Black** – Similar to Americano

3. Key Equipment - Coffee Machine
- Grinder
- Steam Wand

- Oven
- POS System

4. Useful English Phrases
- “Hi, how are you today?”
- “What can I get for you?”
- “Would you like milk with that?” - “That will be $5.50.”

- “Thanks, see you next time!”

5. Opening & Closing Checklist

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✅ Opening**
- Turn on machines, prepare stock - Check milk, food, POS system

❌ Closing**
- Clean up equipment and bench
- Lock doors, turn off power and water